Terms and Conditions

Terms & conditions (please read carefully)

MONARCH Clothing (“we”, “us” or “our”) operates monarchclothing.com/ (the “site”).

By accessing and using our service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using our services, you shall be subject to any newly posted guidelines or rules applicable to our services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service. By using our site, you acknowledge these terms of use. 

We reserve the right to change our Terms & Conditions at any time. If this happens, we will post the new Terms & Conditions on our site. It is your responsibility to ensure you regularly check these Terms & Conditions to familiarise yourself with the terms and check for any updates. If you do not wish to be governed by the revised Terms & Conditions, please stop using the site immediately.

General

By using this site to purchase goods, you confirm that you are over 18 years of age or you have the informed consent of your parent or guardian. We do not sell to children however we do sell children’s items for purchase by an adult or supervised minor.

Prices on our site are displayed in Pounds Sterling (GBP) and payments or transactions in Pounds Sterling only can be accepted. All prices include VAT at the current rate.

If any statement or section of these Terms and Conditions is found to be invalid, illegal or unlawful, then the rest remain valid and enforceable.

Content

All intellectual property rights including copyright and trademark rights for all content and material on our site are either owned or licenced by us unless otherwise specified. 

You may not use any content displayed on the site for commercial purposes without first seeking prior consent from us. You are permitted to print or download any pages for your own personal use and non-commercial purposes. Please contact us via our contact page if you have any queries regarding this policy.

We will monitor any content or activity associated with the site or our brand. We will investigate any violation of these Terms & Conditions, our rights or materials, and will take appropriate action to remedy any situation that we believe infringes upon these. 

Your responsibilities:

  • You will not use the site or any specific feature for any illegal or illicit purposes. You will use the site in accordance with the relevant international, national and local legislation.
  • By using this site, you accept that you will not be in breach of any legislation or regulation that applies to you.
  • You will not upload or transmit any viruses or malware such as, but not limited to, trojan horses or worms that would interfere with the normal functionality of our services or those of other users, or use the site in a way that damages the normal operating capacity and efficiency.
  • You may not gain access to areas of the site that are not authorised for use by the public.
  • You will not upload any comment or material that others could perceive as offensive, obscene or annoying.

User content

Any information you submit to the site or via third parties connected to the site will not be treated as confidential; this includes comments, reviews, other information or material (excluding personal information). We may use this information for our own purposes. We reserve the right to remove user information that we find to be negative or inappropriate.

We make every effort to monitor any content that has been uploaded by a user to our site. Whilst we do our best to make sure this information is appropriate and accurate we cannot be held responsible for any aspect of this content. This type of content is often based on the user’s opinion and we in no way represent or accept liability for that opinion.

For any content that you submit via our site or any other platform we operate, you grant us permanent royalty-free use of that content and permission to reproduce, copy, modify, publish or any other use we see fit, without notice and without compensation to you. All content you submit may be used at our discretion. We do not guarantee you will have any method through us to edit or delete content that you have submitted. We reserve the right to remove or refuse submission of any content without notice and for any reason. You acknowledge that you are solely responsible for original content you have submitted and you understand no content is required to be kept confidential.

By submitting content to us you understand, accept, confirm and declare:

  • You are at least 18 years old or have prior consent from your legal guardian.
  • Individuals featuring in images submitted by you will be of 18 years of age when the material was created.
  • You are the sole owner of any intellectual property rights of any content you submit or have the prior informed consent of the owner to submit content and transfer these rights to us, at our discretion.
  • All moral rights to content you have submitted have been voluntary waived.
  • Simply submitting content to our site does not amount to an acceptance on our part of any transfer of rights or ownership of that content. When content is used for commercial purposes it is considered acceptance. We reserve the right to abandon any rights we have towards content at any time and for any reason.
  • All content is accurate.
  • Content will not denounce, endorse or reference other third parties.
  • Content will not breach an individual or groups rights to privacy, including the right to keep personal or sensitive material / information out of the public domain.
  • Content will not be reasonably perceived as defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, group or corporation.
  • Content will not contain viruses or malware that could damage computer systems, files or be used for illegal purposes.
  • Use of the content you have submitted will not violate our Terms and Conditions and will not cause harm, loss or injury to another party.
  • Use of the content will not infringe on any third party proprietary rights or rights of publicity and privacy.
  • Use of the content will not breach local, national and international laws and agreements.

You agree to compensate and hold any individual or entity associated with MONARCH Clothing Ltd harmless from any claim or damage of every nature, known and unknown including legal costs due to a breach in your representation of information or content you submit to us. This includes violations of laws and the rights of third parties.

Liability

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and we shall not be responsible or liable for any error or omissions in that information. Information available via this site should be independently researched before any action is taken. We reserve the right not to accept an order if information relating to the availability or price of an item is incorrect on our site.

Unless we are at fault, we are not liable for any inaccuracies or errors that are beyond our reasonable control. We cannot guarantee that images or dimensions of products will look correct on different computer systems. Product dimensions are an approximation and are provided to indicate approximate sizes of individual products only. Therefore, products shown may not be the exact size or colour shown on the site. If you have any concerns about the colour or dimensions of a product we suggest you contact us via our contact page prior to placing an order. 

Whilst appropriate measure are taken, we cannot guarantee that our site is free of viruses or other malicious software or processes. Users should take their own precautions and measures to ensure they are adequately protected. We will not be responsible or liable for any loss of content, material, capital or earnings as a result of using our site or any other site linked to ours. If any issues arise when using our site, you should report them via the contact page and we will work to resolve them.  

Although we will strive to ensure our site is available, accessible and operational at all times, this may not always be possible. The site may be suspended temporarily or indefinitely without notice. This could be related but not limited to maintenance and system failures or other reasons that our out of our control. Breaching the Terms and Conditions may also result in any action we deem appropriate.

We will not be liable to any user or third party for any loss incurred in connection to the use of this site. This is included but not limited to the loss of profits, revenue, expenditure, contracts, savings, data. We shall be liable for loss, damage, death or injury resulting from our negligence or fraudulent misrepresentation. We are also liable for any matter that it would be illegal or unlawful for us to exclude our liability.

These Terms and conditions are overseen by the law of England, we and you agree to use the English courts to find a resolution for any dispute between our two parties. 

Privacy

We collect many types of data and information from all users of our site. Your privacy is a priority for us. We will always use your data or information in a legal and ethical manner. The collection, disclosure and use of your information will be in accordance with our Privacy Policy. Our site may have links to third party websites and it is your responsibility to read and comply with the Terms and Conditions and Privacy Policy of those parties. For more detailed information on your privacy when using our site please read our Privacy Policy.

We use cookies on our site to help us improve our services. Cookies are sent to your browser from our site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. For more detailed information on what cookies are, how they work and how we utilise cookies, please read our Cookie Policy.

We will not disclose or use your information or data beyond the framework discussed in our Privacy Policy and Cookie Policy unless required to do so by law.

By using our services, you agree to us sending you promotional material through the contact routes you provide to us, for example via email addresses you provide to complete an order, although you will have the ability to opt-out of this material.

You acknowledge that if there is any conflict between our various policies, it is at our discretion to decide which policy takes precedence.

Orders and payments

By ordering electronically via our site, you acknowledge you are making an offer to purchase goods from us. If your offer is accepted by us it will result in a binding contract.

After you place your order (offer), we will send you an email as recognition of your order. This will confirm the goods you have ordered and basic information you have given us. It is your responsibility to contact us if any of this information is incorrect or inaccurate. This order confirmation email is not an acceptance of your offer and constitutes no contract between you and us at this stage.

When we dispatch your goods to the delivery address you have provided, we will send you a dispatch confirmation email. This email constitutes a formal acceptance of your order. A binding contract between you and us is formed and both parties are obligated to fulfil the terms of the agreement.

Before orders can be dispatched, payment must be authorised from your payment card issuer. We will try to inform you as soon as possible if there is an issue with validating or authorising your payment. This may delay the dispatch and delivery times of your order and we accept no responsibility for this. We will not accept your order if the payment cannot be authorised.

We will not be required to accept your order if an item is out of stock, payment is not authorised, there is an error on our site regarding product description, pricing or other details, or we are unable to process your order for any other reason. We will attempt to contact you to discuss your options if this situation arises; however, we reserve the right to refuse any order for any reason.

You may wish to cancel an order before we have sent a dispatch email to you, please get in touch with us via our contact page if you wish to cancel your order. You will have to provide your address, contact and order details including your order number. We may get in touch with you via your contact details to confirm your cancellation.

We aim to ensure all goods are shown on our site with relavent and accurate information. However, we cannot guarantee this will always be the case. If any of the information shown is incorrect then you will be notified as soon as reasonably possible. If a pricing error was made on our site, we will contact you and give you the option of purchasing the goods at the correct price or cancelling the order. If we cannot get in touch via your contact information, the order will be cancelled. In this situation we aim to ensure no payment will be taken from you. If for any reason this is not possible then a full refund will be issued within 30 days and in any case as soon as practicable.

Delivery and returns

We aim to deliver in accordance with the timescales we provide upon ordering your items. However, we are not liable for delays in the delivery of your goods when such circumstances are out of our reasonable control. We also cannot be held responsible for delays due to incorrect information being provided by you or delays due to payment authorisation.

Once your order has been dispatched it is the responsibility of the distributer to deliver your order. We accept no responsibility for lost, damaged or late deliveries. However, if you fail to receive your order we will endeavour to get a replacement out to you as soon as possible or compensate you for the full price of the order.

We accept no liability for loss of time or earnings due to late deliveries.

Please be aware that in most cases you will need someone to sign for your delivery or approve the release of delivery without signature.

When you order from us you are entitled to return goods for any reason if they are unopened in their original packaging and resalable condition (except personalised items). It is your responsibility to take care of your goods until you are ready to return them. Faulty goods should be returned for a free replacement or full refund. Our Warranty Policy will give you more detailed information about your rights when it comes to purchasing goods from us. Full proof of purchase is required when returning your goods. We recommend you return your goods using a tracked service, as we cannot accept liability for goods that do not arrive at their destination.

Refunds will only be made via the original payment method and to the original payment card. If your item was a gift then refunds must still be issued via the original payment method. Unwanted gifts can be exchanged for a gift card totalling the full value. Refunds via this method will be made at our sole discretion. Refunds and gift cards will only be issued when we have had time to inspect the returned goods.

Please read our full Returns and Refund Policy for more detailed information regarding unwanted items.

Company Information

MONARCH Clothing Ltd is a company registered in England & Wales (10891372)

Please contact us here via our contact page or send a letter to: MONARCH Clothing, AXIAH Ltd, PO Box 4128, Corsham, SN15 9JL.